Customer Service Management - SIRIM 6:2023
Course Overview
In today’s competitive and customer-driven environment, effective Customer Service Management (CSM) is a key differentiator that determines an organization’s success and reputation. The SIRIM 6:2023 – Customer Service Management System (CSMS) provides a structured framework to help organizations design, implement, and continuously improve their customer service processes.
This e-learning course introduces participants to the core requirements, concepts, and best practices outlined in SIRIM 6:2023, emphasizing how customer service excellence can be achieved through systematic management, leadership commitment, process consistency, and performance monitoring.
Training Type
Virtual / E-learning platform
Who Should Attend
- Managers, executives, and officers involved in customer service, quality management, or operations.
- Anyone seeking to enhance their understanding of customer service excellence through structured management systems.
Course Duration
Total durations : 3 Hours
Course Outline
- Introduction to Customer Service Management and SIRIM 6:2023
- Key Clauses and Requirements of SIRIM 6:2023
- Leadership Commitment and Customer Service Policy
- Customer Focus, Feedback, and Complaint Management
- Performance Monitoring, Review, and Continuous Improvement
Course Learning Outcome
- Understand the concept and importance of Customer Service Management (CSM).
- Understand the structure and framework of SIRIM 6:2023 – Customer Service Management System.
- Understand the key clauses and requirements for establishing, implementing, and maintaining an effective CSM system, and their application within the organization.
Additional Notes
For payment via HRD-Corp Claim, please refer to Training Programme No. 10001610903 when applying for the grant.
Course Pre-Requisites
Documents
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before SST | With SST (8%) |
| Course Fee | RM347.23 | RM375.00 |
Please note that prices are subjected to change.
