Total Quality Management - SIRIM Total Quality Fast Track Model

Course Overview

Total Quality Management (TQM) is a holistic approach that emphasizes continuous improvement, customer satisfaction, and the active involvement of all employees in achieving organizational excellence.

 

The Total Quality Fast Track Model (TQFTM) course is designed to strengthen understanding and practical application of TQM principles across all levels of the organization. This program provides a structured and engaging pathway for participants to explore the key elements that drive quality, teamwork, and performance excellence in line with SIRIM’s standards and best practices.



Training Type

Virtual / E-Learning platform


Who Should Attend
  • Staff and affiliates involved in quality, process improvement, or management systems.
  • Quality and productivity team members
  • Managers, supervisors, and officers seeking to strengthen their knowledge of TQM.
  • Anyone involved in promoting a culture of excellence within their department or organization.

Course Duration

Total module duration : 2 Hours


Course Outline
  • Concepts and Principles of TQM
  • Overview of the SIRIM Total Quality Fast Track Model (TQFTM)
  • TQFTM Criteria and Assessment Framework
  • Continuous Improvement and Quality Tools
  • Implementing TQM for Organisational Excellence
  • Roles and Responsibilities of TQM Committees

Course Objectives
  • Understand the core concepts and principles of Total Quality Management (TQM)
  • Recognize the structure and framework of the Total Quality Fast Track Model (TQFTM).
  • Apply continuous improvement tools and techniques to enhance quality and productivity.
  • Demonstrate alignment between TQFTM criteria and organizational goals for excellence.

Additional Notes

For payment via HRD-Corp Claim, please refer to Training Programme No. 10001609955 when applying for the grant.


Documents


Price
Course Fee Payable
Original Fee Before SST With SST (8%)
Course Fee RM231.49 RM250.00

Please note that prices are subjected to change.
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Keyword Tags
e-Learning Online Courses Quality Total Quality Management