This e-learning course is designed to provide participants with a general understanding of the ISO 9001:2015 Quality Management System (QMS) standard. A Quality Management System provides a structured approach for organisations to consistently meet customer and regulatory requirements, improve operational efficiency, and enhance overall performance.

The course introduces the key concepts, principles, and structure of ISO 9001:2015, including the High-Level Structure (HLS) and the main changes from previous versions of the standard. Participants will also gain awareness of the role of a QMS in supporting quality objectives, risk-based thinking, continual improvement, and customer satisfaction across organisational processes.

Asynchronous (self-paced) learning via an e-learning platform

·      Managers and Executives

·      Engineers and Professionals

·      Supervisors and Operational Staff

·      Employees involved in or supporting QMS activities

·      Individuals seeking general awareness of ISO 9001 and quality management principles

Duration: 2 Hours

·      Introduction to Quality Management Systems and ISO 9001

·      Evolution of the ISO 9001 standard

·      Overview of the High-Level Structure (HLS)

·      Key concepts and changes in ISO 9001:2015

·      Overview of ISO 9001:2015 clauses and requirements